> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bey.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

> Answers to common questions about Beyond Presence

## General

<AccordionGroup>
  <Accordion title="What is the difference between an Agent and an Avatar?" icon="circle-question">
    **Agents** are AI systems that can perform tasks autonomously.
    At Beyond Presence, we focus on conversational video agents—AI systems that conduct real-time conversations through lifelike video interactions.

    **Avatars** are AI-generated digital humans that provide the visual representation for video agents. They create lifelike facial expressions, synchronized speech, and natural movements.

    Learn more: [About agents](/get-started/agents) | [About avatars](/get-started/avatars)
  </Accordion>
</AccordionGroup>

## Billing

<AccordionGroup>
  <Accordion title="Can I start for free?" icon="gift">
    Yes! Create and test an agent for free with our Free plan.
    Join our [Discord community](https://bey.dev/community) for exclusive member benefits, including free credits. 😉
  </Accordion>

  <Accordion title="What pricing plans are available?" icon="tags">
    We offer several flexible plans ranging from Free to Enterprise.
    Visit our [pricing page](https://www.beyondpresence.ai/pricing) for more details.
  </Accordion>

  <Accordion title="How can I change my pricing plan?" icon="arrows-up-down">
    Go to your [dashboard settings](https://app.bey.chat/settings).
    Under the Billing tab, select a new plan and follow the instructions.
  </Accordion>

  <Accordion title="How is usage calculated and billed?" icon="calculator">
    Beyond Presence uses a credit system where 1 credit equals 1 minute of managed agent conversation.
    Managed agents timeout after 5 minutes of inactivity to prevent unnecessary credit usage.
  </Accordion>

  <Accordion title="How do I monitor usage?" icon="chart-line">
    View your current usage in [dashboard settings](https://app.bey.chat/settings) under the Billing tab.
  </Accordion>
</AccordionGroup>

## Customization

<AccordionGroup>
  <Accordion title="How can I create a custom avatar?" icon="user-plus">
    Record or generate training footage of the person and send the video to [support@beyondpresence.ai](mailto:support@beyondpresence.ai).
    See our [training video requirements](/get-started/avatars/custom#training-video-requirements) for details.
  </Accordion>

  <Accordion title="What languages do you support?" icon="globe">
    Beyond Presence supports dozens of popular languages for its managed agents.
    See our [supported languages](/learn/languages) for the complete list.
  </Accordion>

  <Accordion title="How do I integrate my own LLM?" icon="brain">
    Use your own OpenAI-compatible LLM with [managed agents](/integrations/managed-agents#use-your-own-llm).
    For complete control, build a custom voice agent and use [speech-to-video](/integrations/speech-to-video).
  </Accordion>

  <Accordion title="How do I integrate my own TTS?" icon="volume">
    Build a custom voice agent and use [speech-to-video](/integrations/speech-to-video) for TTS control.
    Custom TTS for managed agents is on our [product roadmap](/learn/roadmap).
  </Accordion>
</AccordionGroup>

## Performance

<AccordionGroup>
  <Accordion title="What causes latency and how can I optimize it?" icon="gauge">
    Latency sources include STT processing, LLM inference, TTS generation, avatar rendering, and network conditions.

    **Optimization tips:**

    * Deploy infrastructure closer to users
    * Prompt for concise responses
    * Use managed agents for lowest latency
    * Consider geographic distribution of services
  </Accordion>
</AccordionGroup>

<Info>Couldn't find your answer? Ask our [Discord community](https://bey.dev/community) or reach out to [support@beyondpresence.ai](mailto:support@beyondpresence.ai). We're happy to help!</Info>