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General

Agents are AI systems that can perform tasks autonomously. At Beyond Presence, we focus on conversational video agents - AI systems that conduct real-time conversations through lifelike video interactions.Avatars are AI-generated digital humans that provide the visual representation for video agents. They create lifelike facial expressions, synchronized speech, and natural movements.Learn more: About agents | About avatars

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Billing

Yes! Create and test an agent for free with our Free plan. Join our Discord community for exclusive member benefits, including free credits. 😉
We offer several flexible plans ranging from Free to Enterprise. Visit our pricing page for more details.
Go to your Studio settings. Under the Billing tab, select a new plan and follow the instructions.
Beyond Presence uses a credit system where 1 credit equals 1 minute of managed agent conversation. Managed agents time out after 5 minutes of inactivity to prevent unnecessary credit usage.
View your current usage in Studio settings under the Billing tab. The API does not expose a usage or credits endpoint. Track usage through the Studio.
If usage-based billing is enabled, extra minutes are billed at your plan’s overage rate. See Concurrency & Quotas for the current rates. If usage-based billing is not enabled, requests are rejected with 402 Payment Required until your allowance resets or you upgrade.
Yes. Each plan caps the number of concurrent agent calls and speech-to-video sessions across your account. Requests over the limit return 429 Too Many Requests. See Concurrency & Quotas for the per-plan limits.

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Security & Compliance

Yes. See Privacy & GDPR for details, and visit our Trust Center for certifications and the subprocessor list. Data Processing Agreements are available on request for enterprise customers.
Persisted customer data is stored in Europe. Processing runs in a global multi-region deployment (EU, U.S., and Middle East) and is routed to the nearest available worker by default. See Privacy & GDPR and Deployment for details.
Yes. Region pinning is available to enterprise customers on request and guarantees that all conversations on the account are processed in a single region. See Region Pinning.
Yes. Zero Data Retention is available to enterprise customers on request. When enabled, transcripts, audio, prompts, LLM responses, and recordings are processed only in volatile memory. See Zero Data Retention.

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Customization

Record or generate training footage of the person and send the video to support@beyondpresence.ai. See our training video requirements for details.
Beyond Presence supports dozens of popular languages for its managed agents. See our supported languages for the complete list.
Use your own OpenAI-compatible LLM with managed agents. For complete control, build a custom voice agent and use speech-to-video.
Build a custom voice agent and use speech-to-video for TTS control. Custom TTS for managed agents is on our product roadmap.

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Performance

Latency sources include STT processing, LLM inference, TTS generation, avatar rendering, and network conditions.Optimization tips:
  • Deploy infrastructure closer to users
  • Prompt for concise responses
  • Use managed agents for lowest latency
  • Consider geographic distribution of services
Couldn’t find your answer? Ask our Discord community or reach out to support@beyondpresence.ai. We’re happy to help!