General
What is the difference between an Agent and an Avatar?
What is the difference between an Agent and an Avatar?
Agents are AI systems that can perform tasks autonomously.
At Beyond Presence, we focus on conversational video agents—AI systems that conduct real-time conversations through lifelike video interactions.Avatars are AI-generated digital humans that provide the visual representation for video agents. They create lifelike facial expressions, synchronized speech, and natural movements.Learn more: About agents | About avatars
Billing
Can I start for free?
Can I start for free?
Yes! Create and test an agent for free with our Free plan.
Join our Discord community for exclusive member benefits, including free credits. 😉
What pricing plans are available?
What pricing plans are available?
We offer several flexible plans ranging from Free to Enterprise.
Visit our pricing page for more details.
How can I change my pricing plan?
How can I change my pricing plan?
Go to your dashboard settings.
Under the Billing tab, select a new plan and follow the instructions.
How is usage calculated and billed?
How is usage calculated and billed?
Beyond Presence uses a credit system where 1 credit equals 1 minute of managed agent conversation.
Managed agents timeout after 5 minutes of inactivity to prevent unnecessary credit usage.
How do I monitor usage?
How do I monitor usage?
View your current usage in dashboard settings under the Billing tab.
Customization
How can I create a custom avatar?
How can I create a custom avatar?
Record or generate training footage of the person and send the video to support@beyondpresence.ai.
See our training video requirements for details.
What languages do you support?
What languages do you support?
Beyond Presence supports dozens of popular languages for its managed agents.
See our supported languages for the complete list.
How do I integrate my own LLM?
How do I integrate my own LLM?
Use your own OpenAI-compatible LLM with managed agents.
For complete control, build a custom voice agent and use speech-to-video.
How do I integrate my own TTS?
How do I integrate my own TTS?
Build a custom voice agent and use speech-to-video for TTS control.
Custom TTS for managed agents is on our product roadmap.
Performance
What causes latency and how can I optimize it?
What causes latency and how can I optimize it?
Latency sources include STT processing, LLM inference, TTS generation, avatar rendering, and network conditions.Optimization tips:
- Deploy infrastructure closer to users
- Prompt for concise responses
- Use managed agents for lowest latency
- Consider geographic distribution of services
Couldn’t find your answer? Ask our Discord community or reach out to support@beyondpresence.ai. We’re happy to help!