Concurrent Sessions
A concurrent session is any agent call or speech-to-video session that is currently running. The limit applies across your whole account, regardless of which avatars or agents are involved.
Requests that would exceed your limit are rejected with
429 Too Many Requests. Wait for a running session to end, or upgrade to a plan with a higher limit.
Usage Limits
Each plan includes a monthly allowance of conversation minutes. Beyond that allowance, usage is billed at your plan’s overage rate if usage-based billing is enabled.
When your allowance is exhausted and usage-based billing is not enabled, requests are rejected with
402 Payment Required. Upgrade your plan or enable usage-based billing to proceed.
Each plan also includes a fixed number of avatar slots. If you have reached the limit of your plan, you need to delete an existing custom avatar or upgrade your plan in order to create new avatars.
On the Free plan, individual sessions are additionally capped at 3 minutes.
See the pricing page for the current plans, credit allowances, and custom avatar limits.
Enterprise Limits
Enterprise plans have customizable concurrency and usage limits, along with SLA guarantees and dedicated capacity. Contact our solutions team via the enterprise page to discuss your requirements.Learn More
API Errors
Response format and status codes for limit errors
Pricing
Compare plans and their included limits