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Add a Beyond Presence Managed Agent to your Webex meeting in a few clicks. The agent, a Conversational Video Agent (CVA), joins the Webex meeting as a participant and shows its avatar as its camera feed. Everyone in the meeting can have a real-time, face-to-face conversation with the agent by voice.
Sending agents to external meetings is in beta and available from the Studio on paid plans.

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Use cases for an AI agent in Webex

  • AI meeting assistant: Bring an agent with your Knowledge Base into team calls to answer questions on demand
  • Live demos: Show your agent to stakeholders in the Webex meetings they already use
  • Customer calls: Add an agent to a scheduled Webex meeting with a customer or prospect

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Requirements

  • A Beyond Presence account on a paid plan
  • An agent in the Studio, with a Stock Avatar or your own Custom Avatar
  • An ongoing Webex meeting and its meeting link

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Webex meeting URL

Use the link of an ongoing Webex meeting, for example https://yourcompany.webex.com/meet/.... The Studio accepts links on webex.com and its subdomains, such as personal room links like https://yourcompany.webex.com/meet/jane.doe.

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How to add an AI agent to a Webex meeting

1

Start or join the Webex meeting

The meeting must already be running. In Webex, open the meeting information and copy the meeting link.
2

Open the agent in the Studio

In the Studio, open the agent you want to send and click Send To External Meeting.
3

Configure the agent

  • Meeting URL: Paste the Webex link.
  • Bot Name (optional): The display name of the agent in Webex. Defaults to the agent name.
  • Group Call: Turn on to make the agent respond only when called by its activation keywords. See Group calls.
4

Send the agent

Click Send Agent. If the meeting or personal room is locked, the agent waits in the lobby until the host admits it.

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FAQ

No. The agent joins with the meeting link, like any other participant. You send it from the Studio.
No. The meeting must already be running when you click Send Agent.
No. The agent only listens to audio. It does not read or reply to messages in the Webex chat.
Turn on Group Call. The agent then stays passive until someone says one of its activation keywords. See Group calls.
See Languages for all supported languages.

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Other meeting platforms

Zoom

Add an AI video agent to a Zoom meeting

Google Meet

Add an AI video agent to a Google Meet call

Microsoft Teams

Add an AI video agent to a Microsoft Teams meeting